Jeune couture accepts returns / repairs / refunds

• If an item arrives damaged or does not match the ordered item and its description, Jeune couture agrees to refund the full amount paid by the buyer, excluding shipping costs. The item must be returned to us within 14 days of the purchase date. In some cases, a photo of the damaged or unsatisfactory item may suffice. The refund will be processed upon receipt of the item.
• We do not refund gift cards.
• If an item does not suit you, you can return it to us within 14 days, at your expense. Jeune couture agrees to refund the value of the item, excluding shipping costs which remain the responsibility of the buyer, upon receipt of the item.
• Once a refund request is approved by Jeune couture, it may take up to 14 days to appear on the original payment method.
• If your package is stolen after delivery to your mailbox, and you chose delivery without signature and without insurance, Jeune couture cannot refund your purchase. If you chose insurance, you will need to contact the postal services to report the theft of the package, and we will issue a refund.
• It will not be possible to refund exceptional custom-made products.

Please note that your Jeune couture product is guaranteed for 3 months but only under proper use on your part (as indicated on the website).

In all three cases, you can contact us at the following email address:

CONTACT@JEUNECOUTURE.COM